Report a bug or issue
Something broken, stuck or just odd? Tell us — bug reports go straight to the people who build CVPIC, and a good report usually gets fixed fast.
The quick version
Head to the contact page and send us a message with the subject "Bug report". That form is the fastest route to us for bugs, stuck generations, payment problems and anything else that isn't working as it should.
What to include (so we can fix it first try)
- What you were doing — e.g. "uploading selfies", "checking out with the Pro plan", "generating the Travel Photos pack".
- What happened vs what you expected — error messages word-for-word are gold; screenshots even better.
- Your device and browser — e.g. iPhone Safari, Windows Chrome.
- Your account email — so we can find your session and, if needed, fix your account directly.
Before you report: two common non-bugs
Generation still running? Training takes about 20-30 minutes and photos typically land within a couple of hours — see how long CVPIC takes. The status page will tell you if a run has genuinely stalled, and failed runs refund their credits automatically.
Billing question rather than a bug? Remember there is no subscription and nothing recurring — details here. For result-quality concerns, the refund policy explainer covers your options.
What happens after you report
We read every report, prioritise anything blocking purchases or photo delivery, and reply to the email you contacted us from. If your bug cost you credits or photos, we'll put that right as part of the fix. Genuinely useful reports have shaped CVPIC before — the automatic credit refund on failed runs exists because users told us about stuck generations.
Frequently asked questions
How do I report a bug on CVPIC?
Send a message through cvpic.co.uk/contact with a subject like 'Bug report'. Include what you were doing, what went wrong, your browser or device, and the email on your CVPIC account so we can find your session.
My photo generation seems stuck — is that a bug?
Photos typically arrive within about 2 hours. If your status page has shown no progress for much longer than that, contact us — the page itself will flag runs that have gone unusually long, and failed runs refund their credits automatically.
I was charged but didn't receive credits — what do I do?
Contact us with the date, amount and the email you paid with. Payment issues are treated as top priority and we'll reconcile your credits or refund the charge.
Found something broken?
Send us the details and we'll get on it — bug reports go straight to the team that builds CVPIC.
Contact support